Property Listing Agent Terms and Conditions

Preamble. Introduction and Acceptance

These Property Listing Agent Terms and Conditions ("Agent Terms") govern the registration, access, and conduct of all Real Estate Agents, Real Estate Agencies, and Property Managers (collectively, "Agents") who list properties on the Ameck Platform operated by Ameck Technologies Limited ("Ameck", "we", "us"), a company incorporated under the laws of the Republic of Cameroon with its registered office at Second Floor, Njeiforbi Building, beside Société Générale Bank, Molyko, Buea, Cameroon.

These Agent Terms are incorporated into and must be read in conjunction with the Ameck Terms of Service and Privacy Policy. In the event of any conflict between these Agent Terms and the general Terms of Service, these Agent Terms shall prevail to the extent of the conflict as they relate to Agent-specific obligations.

BY REGISTERING AS AN AGENT ON THE AMECK PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE AGENT TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO ANY PART OF THESE AGENT TERMS, YOU MUST NOT REGISTER AS AN AGENT OR LIST ANY PROPERTY ON THE PLATFORM.

1. Definitions

In these Agent Terms, the following definitions apply in addition to those in the Ameck Terms of Service:

• "Agent Account" means a registered account created by an Agent on the Platform for the purpose of submitting, managing, and promoting property listings.
• "Agency Account" means a corporate account created by a registered real estate agency that may include multiple Agent sub-accounts managed under a single agency profile.
• "Listing" means any property advertisement submitted by an Agent to the Platform, including all associated photographs, written descriptions, pricing, location information, and amenity details.
• "Mandate" means a written authority granted by a property owner or their duly authorised representative to an Agent, authorising the Agent to market, advertise, and arrange viewings of the relevant property.
• "Prohibited Listing" means any Listing that violates these Agent Terms, the Ameck Terms of Service, or any applicable law.
• "Subscription Plan" means the recurring monthly fee plan chosen by an Agent that determines the number of active Listings, features, and tools available to that Agent on the Platform.
• "Verified Agent Badge" means the badge displayed on an Agent's profile indicating that the Agent has completed the Ameck verification process to the required standard.

2. Agent Eligibility

2.1 Minimum Requirements

To register and operate an Agent Account on the Ameck Platform, you must at all times:

• Be at least eighteen (18) years of age.
• Hold any licence, registration, or professional accreditation required by applicable Cameroonian law or the law of your operating jurisdiction to carry out real estate agency or property management activities.
• Have the legal capacity to enter into a binding agreement under applicable law.
• Provide accurate, complete, and current registration information, including your full legal name, national ID number or passport number, professional licence number (where applicable), email address, phone number, and physical business address.
• Not be subject to any court order, regulatory prohibition, or criminal conviction that would prevent you from operating as a real estate agent under applicable law.

2.2 Agency Accounts

Registered real estate agencies may create an Agency Account from which individual agent sub-accounts are managed. The registered agency account holder is fully and jointly responsible for the conduct, listings, and communications of all sub-accounts created under the agency profile. A breach of these Agent Terms by any sub-account user shall be treated as a breach by the agency account holder.

2.3 Continuing Eligibility

You must immediately notify Ameck at contact@ameck.co if you cease to meet any of the eligibility requirements in Clause 2.1 at any time during the operation of your Agent Account. Failure to notify Ameck of a change in eligibility status is a material breach of these Agent Terms.

3. Agent Verification

3.1 Verification Process

All Agent Accounts are subject to Ameck's verification process. Verification covers the following:

• Confirmation of Agent identity through review of national ID, passport, or equivalent government-issued identification.
• Confirmation of professional licence or accreditation number where applicable.
• Review of Agent profile information for completeness and accuracy.
• Assessment of initial listing submissions for compliance with the listing standards in Clause 5.

3.2 Verified Agent Badge

Agents who successfully complete the verification process and who hold an eligible Subscription Plan (Professional Agent or Expert Tier) will receive the Verified Agent Badge on their profile. The Verified Agent Badge indicates that the Agent has passed Ameck's verification process at the time of verification. It does not constitute an endorsement by Ameck of the Agent's ongoing performance, reliability, or professional conduct.

3.3 Re-verification

Ameck reserves the right to require any Agent to undergo re-verification at any time where Ameck has reasonable grounds to believe that the Agent's information has changed, that the Agent may no longer meet the eligibility requirements, or where the Agent has been the subject of a complaint or concern raised by a House Seeker or other user.

4. Subscription Plans

Agents must select and maintain an active Subscription Plan to submit and manage Listings on the Platform. The available Subscription Plans, pricing, and included features are set out in the Ameck Terms of Service and on the Platform. The following summary applies at the date of issue of these Agent Terms:

Subscription fees are payable monthly in advance through the approved payment channels (MTN Mobile Money, Orange Money, bank transfer, or card payment via Fapshi). Subscriptions renew automatically unless cancelled before the renewal date. No refund will be issued for any unused portion of a subscription period.

5. Listing Standards

5.1 Mandatory Listing Requirements

Every Listing submitted to the Platform must include all of the following information at the time of submission:

• The precise physical address of the property, including street name or landmark, neighbourhood, city, and region.
• The confirmed monthly rental amount or sale price in Central African CFA Francs (XAF). The price stated must be the actual confirmed price and not an indicative or opening figure.
• The property type (apartment, single room, self-contained unit, house, commercial space, or other).
• The number of bedrooms and the number of bathrooms.
• Water availability status — whether a water supply is available, and whether it is continuous, intermittent, or from a shared source.
• Road access status — the type and condition of access to the property from the nearest main road.
• A minimum of three (3) photographs of the property (see Clause 5.2).
• The availability status of the property — available immediately, available from a specific date, or not yet available.
• The Agent's verified Ameck profile name and contact details.

5.2 Photograph Requirements

All photographs submitted with a Listing must meet the following standards:

• Photographs must be current and accurately represent the actual condition of the property at the time of listing submission.
• A minimum of three (3) photographs are required for all Listings. Growth Plan, Professional Agent, and Expert Tier subscribers may upload up to six (6) photographs per Listing in accordance with their plan terms.
• Photographs must include at minimum: the exterior or compound of the property, the main living space or sitting room, and at least one bedroom.
• Photographs must not be digitally altered, filtered, or manipulated in a manner that misrepresents the condition, size, appearance, or quality of the property.
• Photographs must not include any other person whose image has not been consented to for this purpose.
• Photographs that are stock images, images of a different property, or images sourced without the consent of the copyright holder are strictly prohibited.
• Ameck reserves the right to remove any photograph that does not comply with these requirements.

5.3 Listing Accuracy Obligations

You are solely and entirely responsible for the accuracy, completeness, and currency of all information contained in your Listings. You must:

• Update or remove any Listing immediately upon the property becoming unavailable, rented, or sold.
• Update the Listing promptly if the rental price, availability date, or any material detail changes after publication.
• Not publish the same property under multiple Listings simultaneously. Duplicate listings are prohibited and will be removed without notice.
• Not publish a Listing for a property that you know to be in a state of disrepair, uninhabitable, or otherwise unsuitable for occupation without clearly disclosing this in the Listing description.

5.4 Mandate Requirement

Before submitting any Listing to the Platform, you must hold a current, valid, and written Mandate from the property owner or their duly authorised representative authorising you to market and advertise that specific property. You must be able to produce a copy of the Mandate upon request by Ameck at any time. Submitting a Listing without a valid Mandate is a serious breach of these Agent Terms and may result in immediate account suspension.

6. Agent Conduct Standards

6.1 Professional Conduct

In all interactions on and through the Platform — including messaging with House Seekers, responses to reviews, and conduct during property viewings — you must:

• Communicate honestly, professionally, and respectfully at all times.
• Respond to House Seeker viewing requests and messages within two (2) business days of receipt.
• Provide accurate information about properties, prices, availability, and viewing logistics.
• Not engage in high-pressure sales tactics, misrepresentation, or emotional manipulation of House Seekers.
• Conduct property viewings at the times agreed with the House Seeker and not alter viewing arrangements without providing reasonable notice.

6.2 Non-Discrimination

You must not refuse, delay, or treat any House Seeker differently in connection with a viewing request or property transaction on the basis of their gender, ethnicity, religion, nationality, disability, marital status, pregnancy, or any other protected characteristic under applicable Cameroonian law or international human rights standards. Any complaint of discrimination will be investigated by Ameck and may result in the immediate suspension or permanent termination of your Agent Account.

6.3 Non-Circumvention

You must not, directly or indirectly, solicit, encourage, or facilitate any House Seeker who has contacted you through the Ameck Platform to conduct any transaction, payment, or agreement through channels outside the Platform for the purpose of avoiding any fees, obligations, or terms applicable under these Agent Terms or the Ameck Terms of Service. This non-circumvention obligation does not prevent you from concluding a rental or sale agreement directly with a House Seeker in the normal course of business after a viewing has been arranged through the Platform.

6.4 Competitor Solicitation

You must not use the Ameck Platform or any data obtained through the Platform to solicit House Seekers to use competing property listing services.

6.5 Data Handling

You acknowledge that any personal data you receive about House Seekers through the Platform — including names, phone numbers, email addresses, and messages — is provided to you solely for the purpose of facilitating property viewings and transactions. You must: (a) not use such data for any other purpose without the House Seeker's express consent; (b) not share such data with third parties; (c) maintain appropriate security measures to protect the data; and (d) delete the data in accordance with applicable data protection law and the instructions of Ameck.

7. Ameck Boost

Agents may optionally purchase Ameck Boost products to increase the visibility of individual Listings. The available Boost products are:

• Listing Boost — 3 days: XAF 1,000 per listing.
• Listing Boost — 7 days: XAF 3,000 per listing.
• Featured Listing on Homepage — 2 days: XAF 5,000 per listing.

Ameck Boost products are non-refundable once activated. A Boost applies to a single, specific Listing and cannot be transferred to another Listing. Ameck does not guarantee any specific level of engagement, views, or enquiries as a result of a Boost. The availability and pricing of Ameck Boost products are subject to change.

8. Intellectual Property and Listing Content

8.1 Your Content

You represent and warrant that: (a) you own or have the necessary rights and permissions in all photographs, text, and other content you submit in your Listings; (b) your Listing content does not infringe any third-party intellectual property rights, including copyright in photographs taken by a third-party photographer; (c) you have obtained the property owner's consent to publish photographs of the property; and (d) your Listing content is accurate and does not constitute false or misleading advertising.

8.2 Licence to Ameck

By submitting a Listing, you grant Ameck a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to display, reproduce, distribute, and use your Listing content — including photographs and written descriptions — on the Platform and in Ameck's marketing materials, social media channels, and promotional content, for the purpose of operating and promoting the Platform. This licence survives the removal or expiry of the Listing. You retain ownership of your Listing content subject to this licence.

9. Ratings and Reviews

House Seekers may leave ratings and reviews in respect of your Listings and your conduct as an Agent. You acknowledge that:

• Ameck cannot verify the accuracy of all reviews but will remove reviews that are manifestly false, defamatory, or in breach of the Ameck Terms of Service upon receiving a substantiated complaint.
• You may submit a response to any review in a professional and respectful manner through your Agent Account dashboard.
• You must not solicit, pay for, or otherwise incentivise House Seekers to leave positive reviews, or attempt to coerce or intimidate House Seekers in connection with reviews.
• Any attempt to manipulate the rating and review system is a material breach of these Agent Terms and will result in immediate account suspension.

10. Prohibited Conduct

The following conduct is strictly prohibited and constitutes a material breach of these Agent Terms:

• Submitting any Listing that is false, misleading, inaccurate, or relates to a property that does not exist or is not available for rent or sale.
• Submitting duplicate Listings for the same property, whether under the same or a different account.
• Submitting a Listing without holding a current, valid written Mandate from the property owner.
• Impersonating another Agent, property owner, Ameck employee, or any other person.
• Using the Platform to solicit advance payments, deposits, or fees from House Seekers through deception, misrepresentation, or fraudulent means.
• Publishing photographs that are not of the listed property, that are stock images, or that have been materially altered to misrepresent the property.
• Engaging in any discriminatory conduct in connection with a Listing or viewing, as described in Clause 6.2.
• Uploading any content that is sexually explicit, offensive, or otherwise inappropriate for a professional real estate platform.
• Attempting to access another Agent's account, listings, or data without authorisation.
• Using automated tools or scripts to submit, modify, or manage Listings in bulk without Ameck's prior written consent.
• Violating any applicable Cameroonian law or regulation governing real estate agency, consumer protection, data privacy, or advertising.

11. Account Suspension and Termination

11.1 Suspension by Ameck

Ameck reserves the right to suspend your Agent Account, with or without prior notice, in any of the following circumstances:

• Where Ameck has reasonable grounds to suspect a breach of these Agent Terms or the Ameck Terms of Service.
• Where Ameck receives a credible complaint from a House Seeker or other user relating to your conduct or Listings.
• Where your Subscription Plan payment is overdue by more than five (5) business days.
• Where Ameck is required to do so by applicable law or a competent authority.

11.2 Termination

Ameck may permanently terminate your Agent Account where: (a) a suspension is not resolved within thirty (30) days; (b) you commit a serious or repeated breach of these Agent Terms; (c) Ameck determines, in its sole discretion, that your continued presence on the Platform is harmful to other users or to Ameck; or (d) you cease to meet the eligibility requirements in Clause 2.

11.3 Right of Appeal

If your Agent Account is suspended or terminated, you may appeal by submitting a written appeal to contact@ameck.co within fourteen (14) calendar days. Ameck will acknowledge your appeal within three (3) business days and provide a final decision within ten (10) business days. The decision on appeal is final.

11.4 Effect of Termination

Upon termination of your Agent Account: (a) all active Listings will be immediately removed from the Platform; (b) all access rights to your Agent Account will cease; (c) no refund of any prepaid Subscription fees will be issued; (d) your obligations of confidentiality, data protection, and non-circumvention survive termination.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Ameck's liability to you in connection with these Agent Terms and the provision of the Platform shall not exceed the total Subscription fees paid by you to Ameck in the twelve (12) months immediately preceding the event giving rise to the claim. Ameck is not liable for any loss of business, loss of revenue, loss of listings, loss of data, or any other indirect or consequential loss arising from your use of or inability to use the Platform.

13. Amendments

Ameck reserves the right to amend these Agent Terms at any time by providing not less than thirty (30) days' notice to registered Agents via email and/or a notice on the Platform. Your continued use of the Platform as an Agent after the effective date of any amendment constitutes acceptance of the revised Agent Terms. If you do not agree to any revised Agent Terms, you must deactivate your Agent Account before the effective date.

14. Governing Law

These Agent Terms are governed by and construed in accordance with the laws of the Republic of Cameroon. Disputes shall be resolved in accordance with the dispute resolution process in the Ameck Terms of Service.

15. Contact

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